Shipping Policy

Delivery area

·  Our products can be shipped to most countries in the world, except for some countries that do not provide shipping services.

·  You can determine whether it can be shipped to the desired country based on the checkout page display. If the country selected on the checkout page shows that it is available for delivery, it means that we can ship to the desired country.

Free Shipping Policy

·  We ship to European countries (except Iceland) free of charge if the value of the order exceeds EUR 45.

·  We ship free of charge to the US if the order value exceeds $50.

·  If the shipping address is in Iceland, we must charge a shipping fee of at least EUR 80.

·  Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

·  If you still have questions or want to ship to other countries, please contact us at: [email protected].

·  We also offer international express shipping for an additional fee if you want fast delivery. If you need it, please contact us at [email protected].

The shipping process (in working days) is as follows:

·  Delivery times = Process time (order preparation) + Shipping time

Order preparation

Once your order information is received, we will process the order:

  1. Check the stock.

  2. Confirm whether the item in your order needs to be customized.

  3. Check your shipping address.

  4. Reconfirm whether the item in your order is eligible for our Shipping Policy.

  5. If everything is ready, your order will be shipped from our warehouse.

·  It can take 2-10 working days for the order preparation. Some customized lamps will need more preparation time. After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.

·  Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

·  Once your order is shipped, we will send you an e-mail containing a tracking number and query website.

Shipping Methods:

Fastest Shipping:

  ·Carrier: DHL or DPD

  ·Cost:5/10/20 € Per Piece

  •  For small size products, 5€ per piece;
  •  For big size products, 20€ per piece;
  •  Other size products, 10€ per piece

  ·Process Time:1-3 Days

  ·Shipping Time:

  1.  2-5 Days (Germany)

  2.  3-7 Days (Sweden, France, Netherlands, Belgium, Poland, Italy, Austria, Spain)

  3.  6-10 days (Other European Countries )

  ·Corresponding products: Specified products (For details, please refer to SKU information of each product page)

  ·Note: Tariff-free

  ·Please note that Fastest Shipping does not apply to countries outside the Europe.

Free Shipping:

  ·Carrier: EMS or DPD

  ·Cost: Free

  ·Process Time: 1-2 Weeks

  ·Shipping Time: 

  1.  2 Weeks: Most European countries (such as Sweden, Germany, France, the UK, Nertherlands, Belgium, Poland, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time.  DPD - Most normal size and weight products

  2.  2-4 Weeks:Most European countries (such as Sweden,Germany, France, the UK, Nertherlands, Belgium, Poland, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. EMS - Big size but light products

Note: Fluctuating delivery times depending on flight information for the order time.

Expedited Shipping:

  ·Carrier: Hong Kong EMS

  ·Cost: 35€ per piece

  ·Process Time: 1 Weeks

  ·Shipping Time: 1-2 Weeks (Most countries)

  ·Corresponding Products:  All products

  ·Note: Faster Process time; More stable delivery times. 

Expedited Express for Small Pieces:

  ·Cost: Free

  ·Carrier: Others

  ·Process Time: 1 Weeks

  ·Shipping Time: 1-2 weeks (Most countries)

  ·Note: Specified products.It is reserved for specified products with a small size.

Please note: The above shipping information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

After the customer pays the fast shipping fee (including Expedited Shipping, Fastest shipping (DHL/DPD), and other fast shipping methods), if it has been shipped. The shipping cost is not refundable.

Delivery time

·  The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

·  And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers' warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

· Please do not schedule an electrician based on stock levels and the delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

Compensation for late delivery

·  If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

If you have any questions about the shipping policy, please contact us at [email protected].


How soon can I get my order?

·  You can check the date you placed the order and refer to the table above

·  You can also track your order. For details, please see “How to track my order?”.

·  Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.

How to track my order?

·  You will receive an e-mail containing a tracking number once your order shipped.

·  Click this link and then enter the tracking number.

·  You can also contact our customer service team at [email protected] for the latest logistics information.

How can I choose an Fastest shipping shipment?

·  First, you need to confirm whether the item is in stock for the oversea warehouse. Please note that for the same product, its stock varies with different SKU. For details, please refer to the product page.

·  Please click “Fastest Shipping” on the checkout page and then pay the shipping fee (5-10 € per piece). Please note that for some products with a big size, the shipping fee may be: 20 € per piece.

Do you ship to my country?

·  We ship to most countries. If you are not sure whether we ship to your country, contact us at [email protected]

·  Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding.

Will I be responsible for customs duties? If so, how much do they cost?

·  The possibility of tariffs may exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

·  If you do, we will be responsible for 20% of this amount.

·  In most cases, the amount for customs duties: 0-20 € per piece.

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