Orders paid within 24 hours support unconditional modification or cancellation
- You need to send us the order number and invoice by email.
- Please do not initiate any PayPal cases and credit card chargebacks, we will do our best to help you resolve the issue.
If your order has been shipped,cannot be canceled or modified.If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
Circumstances Available For Returns and Refunds
Our return policy is simple. Within 30 days of the receipt of the item, you can apply for a return to get a refund (excluding our outbound shipping costs), on any lighting fixture or related product that has not been used, in its original box and in resalable condition (excluding some circumstances described below).
- The returned fixture cannot have been installed or modified in any way.
- The returned fixture must be enclosed in the original box with sufficient packaging material.
- The returned fixture should be arranged for shipment within 7 days of the approval of returns from us.
- Please note – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.
- Any shipping fee for returns is borne by you, the customer. There will be a color difference and measurement discrepancy due to the hand-made process, resolution ratio of the screen, shooting light and angles. These can not be avoidable. If you mind, please do not make an order.
The Following Types of Items and Orders Do Not Qualify for Returns and Refunds
- Light bulbs
- Products that are customized for you.
We cannot accept returns, exchanges or cancellations of large orders of the same product. (We define large orders as 3 or more of the same product) If you are ordering a large quantity of items, we encourage you to order a sample first to make sure it is what you need.
When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as to what to do with the damaged product. We will hold your product for 30 days since the product is damaged.
How to Initiate The Return & Refund
(1) To initiate the return process, please send an email to [email protected] clearly stating the reason for the return and specifying the product you wish to return.
(2)We will check your email. Once your return request is approved, you will receive a return approval email and you will be provided with an address to which your package will be returned.
(3) If everything is ready, you have 7 days from the date you receive return approval to send the item you want to return.
(4) Please provide the tracking number, tracking URL, and package image via email after sending the item you wish to return to ensure that the returned lamp is our product.
(5) Upon receipt of the returned merchandise, we will inform you via email whether the returned merchandise complies with our return and refund policy. If it matches, we will refund you. If not, we reserve the right to refuse a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your returned item is damaged during transportation or does not meet the circumstances of return, we reject a refund to you.
After confirming with you and getting your approval, we will process your refund, and the refund will automatically be returned to your credit card or original payment account. Credit card payment takes 3-5 days to process, Paypal takes 2-3 days.
Due to exchange rate fluctuations, the actual amount you receive may vary from your original payment.
Any shipping charges paid are non-refundable. Please note that shipping charges paid by "FedEx", "Fastest Shipping (DHL/DPD)" and "Hong Kong EMS" are non-refundable after the order is shipped. If your order is returned for a refund, this additional shipping fee will not be refunded.
If an order is canceled or returned, we will issue a refund less fees incurred by your credit card payment processor (such as Paypal or Shopify Payments). These fees are always non-refundable.
Late Or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Any product that is received damaged or arrived with a missing part must be reported before installation and within 48 hours of receipt. The recipient is responsible to check the merchandise for its correctness and report any discrepancies ASAP. We cannot accept responsibility for any damages not reported within this time limitation. We also do not accept responsibility for any broken parts that are being reported after the light fixture has been installed. All damages must be reported before installation.
Please hold on to all packaging materials and wait until an inspection has been done by the shipper. If you have disposed of the packing of the damaged item, we will not be able to provide any replacement. Please inspect all boxes for damages and tell the courier to make remarks on the delivery note if such damage is visible.
Products received with broken glass, or dented shades or frames are not considered defective items and cannot be returned. In such a case, we will provide a replacement for glass or shades at no additional charge. If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return shipment and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping from the refund.
Returned Item Having Missing Pieces
After we check your returned package and find that there is any missing part, we will charge restocking fees of up to 35% and an outbound shipping fee.
If there is a manufacturer defect – we reserve the right to repair/fix any damaged part/glass or defect of any fixture.Please send an email to [email protected] and we will provide you with a solution.
If an order has already been shipped and you refuse to receive it, you are responsible for the cost of returning the product, any restocking fees, and outbound shipping fees.
If the product cannot be returned to the sender ( for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.
Receive Incorrect Item
All shipments with items that were received incorrectly or in error have to be reported to us within one week of receipt of the item. We have to get notified by email if the item does not match your order. We are unable to accept any claims after one week since receipt of the item. In the event of the delivery of an incorrect item, www.yigolighting.com shall reserve the right to provide the correct product within a period of up to 8 weeks after receiving your email. If you do not want an exchange, the order will be treated as a return, and restocking fees will be charged up to 35%.
Our products have a 2-year warranty.
- Excludes damage caused by accident, abuse, or neglect.
- Excludes natural aging or wear of materials.
- Excludes purchases made using online auction sites.
Special Note: (The date of receipt is the time when the logistics information shows the receipt)
- The warranty period of the LED rechargeable table lamp is 3 months from the date of receipt. The whole lamp is replaced for free, and the transportation cost is at your own expense.
- The warranty period for LED lights, LED light sources and LED drivers is 6 months from the date of receipt. Accessories are replaced for free, and shipping costs are at your own expense.
- Other parts of LED lamps will be replaced for free within 2 years from the date of receipt, and shipping costs are at your own expense.
- For other non-LED light source products, the warranty period is within 2 years from the date of receipt. Accessories are replaced for free, and shipping costs are at your own expense.
- Note: The above terms do not apply to human damage. Man-made damage requires the purchase of accessories separately. Shipping costs are at your own expense.
Canceled Or Changed Orders
Please note that any return shipping costs are your responsibility (regardless of the circumstances under which a return/exchange is required). Actual amounts may vary by carrier.
If you have any questions about the returns and refunds policy, please contact us via [email protected]. Customer service will reply to your email within 24 hours on weekdays. Responses on weekends or other rest days will be delayed 24-48 hours. Please keep an eye on your inbox or spam after sending an email.Please do not initiate any dispute at PayPal. We will deal with any matter well for you.