Due to the Chinese Lunar New Year holiday, our factory and logistics services will be suspended for a period of time. At that time, we will adopt a pre-sale method to sell our products. We will start processing orders on February 15. 20% OFF Code: HALO2023
Happy Chinese Lunar New Year to all our customers!
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What is a pre-order?
The pre-order item is an item that you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.
What are the advantages of buying a pre-order item?
The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.
When a delay occurs and why?
The items in our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.
Can I combine in-stock and pre-order items?
Absolutely yes! You can:
- Create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
- Place a combined order and wait for the items in pre-order to arrive. In this case, the whole order will be held and dispatched entirely.
- Contact our Customer Care for further information on pre-order products.
Can I cancel a pre-order item?
You can cancel the order at any time during the pre-order period
Can I amend my order?
Yes! It will be possible to change the sizes of the items included in the order provided availability of the sizes and, of course, before receiving the confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, modifications are not guaranteed and it won't be possible to change items included in the order.